Ways to Improve Call Quality


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Low grade call qualities have a negative impact on a business. It frustrates and angers customers and portrays a poor image of a business. VOIP or Voice Over IP phone systems have overcome poor voice quality considerably but all VOIP systems are not equal. The VOIP technology makes use of information packets that travel long routes of IP networks to reassemble at destination.

Common problems associated with VOIP service are choppiness, delay, echo, that can be due to network variables like latency, packet loss, jitter etc. There are ways to deal with these VOIP issues and enhance call quality.

Let’s look at some of the ways to improve call quality.

Lowering the Use of Bandwidth
You can reduce the usage of your bandwidth by buying high contention ratio of internet connection and making certain simple changes in the daily business operations. This can be done by the following ways:

  • Lowering making simultaneous calls.
  • Pausing download when someone has to use the VOIP.
  • Removing unnecessary items from your company’s computers that run as soon as the computers start.
  • Ensuring file transfers and automatic backing up of programs take place at night when nobody is using the computers.
  • Running the regular network, speed tests on each and every computer of your company to enhance the VOIP speed and lower bandwidth usage.
  • Ensuring outbound calls are made from your company during that time of the day when contention ratio is lowest.

Adjusting Quality of Service
It may not be always possible to limit the VOIP calls to the times of usage of low bandwidth especially if your business receives a huge number of the inbound calls. To make sure that adequate bandwidth is available at all times during the day, adjust the quality of the service features of your network to prioritize the VOIP calls over other programs. To do that, instruct the router to prioritize the VOIP traffic by clicking the applications option on its setup application on the computer.

Train the Staff
You have to provide adequate training to your staff. Otherwise, despite having the best software, service and network for your VOIP, you may not gain much out of it. The data and voice staffs should be trained to understand each other’s requirements. Failure to do so would result in conflicting demands and under utilization of the resources.

Invest in a Good Quality Headset
Obsolete and inexpensive headsets are available with poorly insulated cables that can lower the quality of audio clarity significantly. To deal with this problem, invest in the headsets with insulated, short cords and replace headsets when they show decay signs. This is especially useful when employees attend business calls from home and the personal headsets of employees are not adequate for business requirements.

Ansatel Communications Inc. is an eminent communications service provider that offers good quality Panasonic business phones, wireless headsets with the handset lifter and business phone systems in Surrey. We provide superior quality of business phone systems and high performing VOIP systems in Canada. Get in touch with the experts by calling up at (604) 872-6500 for all your queries before investing in a good VOIP system.

Mistakes to Avoid While Buying a Cordless Phone


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The main reason for choosing a cordless phone is portability. Not just that, it requires very little electricity to charge and assists a cell phone as well. By placing a cell phone near the base of a cordless phone, you can get access to the wireless service and make use of the cordless handset and wireless technology to take and make calls. So, for all the array of benefits associated with cordless phones, it is worth going wireless.

Let’s discuss some essential factors to keep in mind while buying a cordless phone.

  1. Not looking Beyond the Basic Features of Cordless Phone:

Certain features of cordless phones like handset and earpiece volume control handset ringer, last number redial, pager to locate handset, flash button in order to answer,  the call waiting,  low-battery indicator etc. were regarded as exclusive features in the past, but have become standard features at present. There are many other unique features of a cordless phone that you should not overlook.
o   Speaker phone: Cordless phones these days are available with speakerphone permitting users to answer calls without the handset. Using the speaker phones with intercom feature handsets can be used as room monitors. You can keep a check on the volume and clarity of voice for the speaker phone, if that is an important aspect of your regular usage.
o   Multiple handsets: This number of phones base-set supports plays a vital role in cordless phone seelction. Panasonic business phones support a maximum of 12. This can be of great help to an entrepreneur depending on the size of his business.
o   Pager Feature: With multiple handsets, it is easy to lose track and thus a pager feature seems to be handy in such situations. It helps to locate handsets and even warns users when they move out of the range of a base station.

  1. Not Doing Adequate Research of the Company You Are Purchasing It From

Choosing the wrong communications solutions provider, can spell disaster for your business. Thus you should choose the right company for your communication needs. Do adequate research of the company before buying the cordless business phone system. It is a good idea to go through the customer feedback, testimonials and the website thoroughly before buying the cordless phone. First be assured that the company would give you adequate support, whenever required and pay adequate attention to your requirement before suggesting a phone.

  1. Not Purchasing a Scalable Cordless Phone System

While buying business phone systems in Vancouver, it is important to take note of the present as well as the future requirements. While buying a cordless phone system do not overlook the following factors, such as

  • The cordless phone should help you to add new users. With a plug and play system you will be able to add new handsets yourself.
  • The phone system should be able to work as a central platform for a multiple locations as this can help you to avoid installing phone systems in all your offices and save you from shelling out too much of money.

Ansatel is the market leader in communications services providers for business phone systems in Vancouver at a fair price. The experts of this company can brief you on the selection of cordless phone from various manufacturers based on your requirement and budget. Contact Ansatel Communications Inc. at (604) 872-6500 to make an informed choice from the best cordless phones, before buying one for your business.

How to Choose the Best Headset for Your Business Phone System in Surrey?



A successful business depends upon a successful mode of communication. And the best mode of communication has always been through direct talks. So it is absolutely necessary to invest in a good and effective device of communication – VoIP, traditional telephones or the digital mobile phones. Whatever your choice of communication is, you will need a good headset to help you talk through your business deals with ease.

There are certain key factors you need to keep in mind before choosing a headset for your business phone system. Make your best choice on the basis of these factors and you won’t regret your choice of headset.

  • How Will You Use It?
    This is one of the most important factors while selecting a headset. Do you plan to use it as a user in a fixed location like at a desk, or someone constantly on the move inside the office and its premises or someone constantly on the move outside an office premises?
  • How Noisy Is Your Work Environment?
    Background noise can be a real deal breaker. If your business calls take place in a quite environment, your choice of headset should be different from the ones that provide background noise cancellation technology for noisy work environments.
  • How Long Do You Spend On Calls?
    If your business involves calls throughout the day like that of a contact center using business phone system in Surrey, your headset should be more ergonomically built to support long hours of calls without tiring you out.
  • Which Device Will You Connect It To?
    This is a basic criterion while choosing your headset. Different headsets are compatible with different devices. Based on their compatibility and your need, buy a wired or a wireless headset.
  • Binaural or Monaural?

Once you have factored in on all the key requirements of your headset for your business phone system, you are good to go. Headsets come in a variety of shapes, sizes and uses. If your headset is to be used with a PC or a telephone, you may opt for a wired headset because your calls will be at your desk. If you want a headset for your tablet or laptop, both a wired as well as a wireless headset will suffice depending on your mobility. If you plan to use one with your mobile phone, a wireless headset will be best suited for your calls.

Here are some of the best headsets for your business phone system in Surrey:

  • PLANTRONICS CS500 SERIES are good wireless headsets specifically for desk phones.
  • PLANTRONICS CS70N PROFESSIONAL WIRELESS HEADSET SYSTEM provides good noise cancellation technology in a wireless headset.
  • PLANTRONICS CS55 WIRELESS OFFICE HEADSET SYSTEM provides almost 8 long hours of wireless talk time.
  • JABRA GN2100 SERIES is a lightweight binaural headset that is ideal for long hours of calls.

Ask the experts to match the right communication solutions to your business needs.

The Best IP Conference Phones for Small and Medium Businesses in Vancouver


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With a wide range of IP Conference Phones, you will no longer have to pay separate internet and phone bills. These business phone systems work over an IP Network, which in layman’s term means the Internet, rather than a traditional telephone line, without compromising on the quality of the calls. So your hefty phone bills will no longer be an issue.

Here are some of the best IP Conference Phones:

  • This hybrid phone supports both the traditional telephone network (PSTN) and the more advanced Internet broadband connection (IP network). This helps you to communicate with people over any form of connection supported in your business.
  • It also provides background noise cancellation function to keep your conversations crisp in Hi-Definition sound and without any interference.
  • You can opt to add 2 external microphones for better speech recognition.
  • It supports web conferencing and three-party conferencing, something new in Panasonic Business Phones in Vancouver.
  • You can also record your conversations for almost 67 hours on a 2 GB SD card, which can only be found in Panasonic Business Phones.
  • It provides amazing voice clarity, thanks to the Polycom Acoustic Clarity™ technology.
  • The microphone has a wide pick up range of 10 feet, which can be extended by adding extra microchips.
  • The large LCD screen provides information on the calls done.
  • You can connect it to a mobile phone or a computer to make calls.
  • It can be set up like a traditional telephone, and supports usual phone functions like call mute, hold, redial and transfer.
  • Calls are not interfered by other mobile or wireless connections, something to look forward to in business phone systems in Vancouver.
    • This is the wireless version of the SOUND STATION 2, with the same functions.
    • It has a built-in rechargeable lithium-ion battery to manage a wire-free conversation up to a range of 150 feet from the base dock.
    • It provides almost 24 hours of talk time on a single charge.
    • The most important feature is the provision of security through voice encryption.
    • It can be connected to PCs and mobile phones via Bluetooth, with the option of wired connections where Bluetooth is not available.
    • It has a clear 360 degree aural range of about 7 feet.
    • It provides a clear interference-free conversation with the help of its Polycom Acoustic Clarity™ technology.
    • Due to its compact design, it can be a snug fit on any desk in your office.
    • Of all the phones mentioned here, this one resembles a traditional phone the most.
    • It supports calls via handset, headset and conference and can be switched to any of these modes without a hitch.
    • It provides 360 degree room coverage through two microphones which support Acoustic Clarity Technology.
    • For first timer users of business phone systems in Vancouver, this is the easiest to use.

Contact Ansatel Communications Inc. for all your communication solution requirements in Canada. The company offers a wide range headsets, business phones as well as converged data and voice solutions at an affordable price.

Features to Look for While Buying a Cordless Phone


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Cordless phones are very useful in homes and small business set ups. Cordless base set with multiple phone connections can create a business phone system. They can even host it over a Voice over Internet Protocol (VoIP) or internet telephony to create a hosted PBX business phone system. This is only one of the advantages of using cordless phones in this day and age of mobile smartphones.

There are many other benefits such as:

  • Cordless phones provide better call quality as compared to mobile phones because cordless phones are not dependent on mobile towers for signals.
  • They offer improved voice clarity on call as compared to mobile phones. There are frequent complaints of call drop and broken voice on mobile phones.
  • Business phone systems in Surrey utilize customized phones including fixed-landlines and cordless phones. Mobile phones are seldom useful for this purpose, even though those also provide features such as conferencing, caller identification, text messaging, email, just like the cordless phone.
  • Cordless phones are preferable for families and senior citizens because the fonts on keypad are larger in size and cordless phones provide better connectivity and reliability compared to mobile phones.

New offices looking to set up cordless business phone systems in Surrey should select the right manufacturer and model of cordless phone. There are so many models available in the market that selecting the best phone according to the requirements of the business organization is a tough task. However, a little bit of research on phone specifications and reviews can help in judicious decision making.

The criteria for review include:

  • Battery Life – Cordless phones provide mobility, but if battery life is not up to the mark, the mobility may be severely affected. Compare the battery life of different cordless phones, and pick the one that matches your requirements. Some businesses require 13 hour talking time; Panasonic KX-TGE274S provides that very efficiently. But not everybody requires it. So decide the purpose and requirements of your organization.
  • Warranty & Support –Some businesses consider this as the most important criteria for business phone system in Surrey. A longer warranty life and prompt support come handy at the time of troubleshooting. This is important because in the worst case scenario that the network is down or the phones do not respond, instant troubleshooting can only get the system working again.
  • Number of Cordless Phones on a Device – This means how many phones a base-set can support. The maximum number for Panasonic business phones is 12, and the ideal number is 5. Depending upon the size of the business, and the employees/department requirements, one can purchase the ideal cordless phone model.

Ansatel is a leading communications service company that provides the best business phone systems in Surrey at competitive prices. The company’s experts can tell you a selfless review of varied cordless phones from different manufacturers. You can contact Ansatel for a comprehensive understanding of different models of Panasonic business phones in Surrey, before installation.

Benefits of Hosted PBX Business Phone System


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Hosted PBX Business Phone system uses internet to set up a telephone communication system within the office, and between different branch offices of the same company/business. The days of dependence on telephone service provider are over.

The benefits of a PBX business phone system are:

  1. Professional Corporate Communication Services – Business phone systems in Vancouver give an impression of high-end communication network within the organization. When a client, consumer or client calls a hosted phone, an automated answer greets her/him followed by queries regarding the nature of the call. Now some people might find this annoying, however, it is better than trying endlessly on a given number without any proper response.Since the Panasonic Business phones provide extension numbers for different handsets and offices, if a client is aware of the department extension number, they can directly route their call there.This coordinated calling system is considered a big business practice. However, the good news is that the small and mid-sized businesses can also install and use business phone systems in Vancouver for almost half-the-price they spend on regular telephone connections.
  2. Easy Virtual Expansion – Panasonic business phones in Vancouver that work through Voice over Internet Protocol (VoIP) allow you to host cloud based PBX system. This is a boon for offices with multiple branches because cloud based systems make inter-office calling totally inexpensive. The company can use the same software application to set up a business phone system in different offices, allowing the employees to communication and collaborate over long distances at highly reduced prices.
  3. All in One Integrated Communication – Business phone systems score over the traditional line-to-line telephones in many ways. These hosted PBX systems provide the entire suite of communication technologies to the employees and clients, such as calling, short message service (SMS), fax, e-mail, conference calls, caller identification, voice to text/email conversion, customized no-response messages, etc. No extra expenses for any of these services.
  4. Compatible With Different Phone Models – A lot of electronic companies manufactures PBX phone systems because there is a steady demand for it from small, medium, and large organizations, including hospitals, hotels, academic institutions, airports, etc. One can either source the phone from the IP service provider or order Panasonic business phones that are compatible with the business needs. The business phone systems come in different specifications, and a company can place bulk order according to its needs and budgetary requirements.

To be able to reap the complete benefits of hosted PBX business phone systems, companies must pay attention to the selection of right IP service provider, and the business phone model. Opt for the service provider that provides the best, and most dedicated troubleshooting services because one cannot imagine out of service communication channel. For reliable and most optimum business phone systems in Vancouver for your organization, get in touch with the consultants at Ansatel Communications Inc.

Why You Should Switch to Cloud-Based Business Phone Systems in Surrey?


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All across the globe, enterprises and SMBs are switching over from their archaic telephony hardware to cloud-based business phone systems for simple and affordable communication. As companies today get more serious about cloud implementations, they start considering how it would really matter to their business.

Many enterprises are, in fact, surprised at the level of productivity gains achieved by implementing a cloud-based business phone system in Surrey that is flexible, grows with their business, and stays updated every month, without being time-consuming, resource-draining, and expensive.

So, if you haven’t yet embraced cloud telephony, here are some good reasons why you should adopt it right away.

  1. Cost Effective

Perhaps one of the biggest reasons why enterprises and SMBs are switching over to cloud-based business phone systems in Surrey is cost efficiency. No expensive hardware installation, no resources, and no hidden maintenance costs! You can use your own device or invest in best-in-class Panasonic business phones in Surrey that are equipped with cloud technology. Low maintenance keeps the cost even lower.

  1. Plug-And-Play

One of the greatest advantages is that everything is on cloud. Right from your contacts to call logs, messages, voicemails, conference calls and more, you do not have depend on cumbersome software or hardware installations. This ensures utmost flexibility for your employees, even on the go.

  1. Scalable

Your business grows, and so does your cloud-based business phone system in Surrey. The real beauty of cloud-based services is that it can seamlessly scale to accommodate continuously changing needs of a business. So, as your enterprise grows, the phone system would be efficient in handling peak call volumes, resource-intensive features, and much more to keep you at pace and never let you miss an opportunity. You would also be able to reach a wider customer base, thanks to cloud telephony.

  1. Productivity on the Go

24/7 availability of cloud-based business phone systems in Surrey adds to your business’s productivity, even on the go. Irrespective of your location, you are constantly in connection with your business and customers, thus, adding to your enterprise’s productivity even when you are away.

  1. Easy Configuration and Maintenance

Are your employees unable to take client calls today? Planning to take a day-off from your busy schedule? Do not let your business suffer. Cloud telephony systems help you configure and modify the settings seamlessly and instantly with the aid of browser-based control management. Cloud systems are also low maintenance, i.e. you do not need a call center or receptionist to meet your changing call volumes. All these factors deliver utmost flexibility to business owners.

  1. Real-Time Business Analytics

Cloud-based phone systems like Panasonic business phones in Surrey bring in transparency in the communication process. Keep strict vigil on all business communications through call recordings and logs. This way you would never miss a business opportunity again.

The above-mentioned reasons well justify why more and more enterprises and SMBs are shifting to cloud-based phone systems. If you are considering making the big leap, Ansatel Communications Inc. provides a wide choice of business phone systems in Surrey, with smart enterprise-level features and excellent services.        

Top 8 Benefits of Having a Virtual Phone System for Small Businesses


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If you run a small business, there are several factors to consider when having a business phone system. These may range from cost considerations and choosing the right business communication number to more complex requirements like having special features such as diverting numbers, voicemail, future proofing the phone system, etc.

The latest trend in business phone systems in Vancouver is VoIP or Voice over Internet Protocol. Despite that VoIP phone system is relatively new to many businesses; 10 years from now, most small businesses would have switched over to this cutting-edge business communication system, offering a wide range of benefits as discussed herewith.

What is VoIP?

VoIP or Voice over Internet Protocol is internet-based virtual phone system that leverages latest technologies to place the call via internet rather than conventional phone lines. Thus, it provides a very affordable option of business communication when compared to traditional business phone system, which require expensive hardware setup and phone line installation at your office site.

Benefits of Virtual Phone System for Small Businesses

Virtual phone systems like Panasonic business phones bring a handful of benefits for small businesses and startups as discussed here:

  1. Cost Saving

Since startups and small businesses have poor working capital, cost savings is the primary reason why they switch to virtual phone system rather than traditional business phones. Thanks to technology advancement and the beauty of online calling, VoIP can reduce monthly phone costs by up to 70%. Call charges are usually much lower than traditional carriers. Your business telephone number is hosted in the cloud and thus, it eliminates costly line rentals every month. Furthermore, VoIP phone systems do not require hardware installation and there is virtually no setup fee.

  1. Get Enterprise-Level Business Phone Features with VoIP

Just a few years back, small business owners with a small budget couldn’t imagine enjoying enterprise-level business phone features. But thanks to modern business phone systems in Vancouver, they can now have professional features like call forwarding, custom IVR menu, call recording, conference calls, voicemail, call screening, call logging, hold music, conference calls, and much more. This allows small business owners to render their customers a sophisticated and rich business communication experience.

  1. Improved Productivity on the Go

VoIP phone system can work anywhere, and not just at your office desk. So, wherever your employees are, important business calls can be routed instantly to their mobile phone or app wherever internet connectivity is available. Faxes and voicemails are also be forwarded as PDF or MP3 attachments to email accounts. Thus, even when you are on the move, work and communication continues.

  1. Reach Out to More Customers

Key VoIP features and low-cost internet calling allow small businesses to reach out to a broader customer base nationally and internationally.

  1. Fast Setup and Low Maintenance

Unlike traditional business phones, VoIP system does not require hardware installation and is quick to setup. Low maintenance is another advantage that makes it an ideal choice for small businesses today.

Ansatel Communications Inc. brings a wide array of virtual phone systems like Panasonic business phones with enterprise-level features and cost advantage for businesses of any size.  


Choosing A Small Business Phone System: Traditional Landline VS VoIP



Small business phone systems have changed remarkably over the years. From the conventional landline phones to the internet-based connections available today, choices are aplenty.

Voice over IP, or VoIP, is a relatively innovative concept of small business phone systems. It works with the internet connection instead of traditional landline phones. There are some major benefits of VoIP over conventional business phone systems, which include:

  • Low cost of maintenance
  • Minimal installation/setup
  • Requires lesser maintenance
  • Has advanced features like call transfer and auto-attendant

While the call quality with VoIP remains the same as traditional phone services, you should have an appropriate internet connection to use it.

VoIP Small Business Phone System – What Is It?
Most businesses use Skype or Vonage, which is VoIP, for making phone calls. Whilst these applications are meant for personal use, there are several companies specializing in VoIP business phone systems too.

There are 2 major areas of costs involved with VoIP – the cost of handset (one time) and the cost of service. Mostly, VoIP providers would price their services based on subscription and the number of lines used. In general, the cost varies between USD30 to USD60 per line per month inclusive of fees and taxes. Along with this, users get an array of features such as long distance calls and free local calls, call transfer and call queue features with music on hold, call ringing multiple lines, and auto-attendant for calls to be directed using keypad.

Generally, VoIP can be used with any service provider. However, you have to choose an appropriate handset for this purpose, especially meant for small businesses. The cost of an average VoIP handset ranges from USD50 (on the lower side) to several hundred dollars with additional features for video calls. Since VoIP is an internet based calling system, there are no maintenance or installation charges.

Conventional Business Phone Systems
Conventional landlines have been the most convenient ways of communication for business over the years. With these phones, you would either have dedicated phone lines or Private Branch Exchange, or PBX system. It is the PBX system that brings functionalities like intercom, call transfer, call queuing, phone directory, group ringing and much more. In fact, PBX has transformed the traditional small business phone system with enhanced features.

Call and Quality
Traditional business phone systems are definitely more advantageous than VoIP phones when call quality is concerned. However, as a result of increased internet speed and performance, and innovative technology, VoIP service providers strive to offer unparallel services.

There are two important factors that determine the quality of VoIP calls – stability and speed of internet connection. Whilst a typical cable based broadband connection can support maximum 131 high quality VoIP calls at once, a DSL connection can support only up to 6. This, however, is only possible when the same connection is not being used for other purposes such as browsing.

Features of Latest Business Phone Systems
You can expect some or all of the following features:

  • Voicemail
  • Conference calling
  • Call forwarding/Internal transferring
  • Office intercom

The Bottom-line
VoIP is, undoubtedly, an advanced technology and not just an alternative to traditional landlines. If you are planning to switch over to VoIP, you can try Ansatel and its products. Ansatel offers a wide range of VoIP business phone systems with advanced features.

Choosing a Business Phone System for a Virtual Company



With the consistent growth and development of mobile technology, use of Cloud-based programs and data storage system, and the steady demand for reduced startup costs, several new businesses are looking for a better option for their offices. Office space should be utilized judiciously to accommodate essentials. The best way, however, is to go virtual – with the help of the Web connecting employees, customers, clients and business partners.

Experts suggest that there are plenty of advantages of establishing a virtual headquarter for your business. It includes reduced overhead costs, increased productivity, and overall environmental adjustment.

Communication System – How the Virtual Business World Functions?
One of the most vital aspects of a business is communication – the ability of all employees to keep in touch with one another and the company to communicate with its clients and partners. That is how business is generated.

Whilst not having a traditional office setup changes the way and mode of communication, it does not however mean that virtual offices are less effective in sharing or transferring information.

As a matter of fact, with improved mobile technology, the virtual business world is now sharing information across varied platforms efficiently, especially with the latest business phone systems.

Choosing a Business Phone System
One of the most important factors to ensure seamless and fluent communication across virtual networks is to pick up the right business phone system for virtual businesses.

Without having a physical office, there is no need to purchase an expensive PBX-based phone system or KSU, or landlines. These types of business phones require maintenance and are expensive too.

As such, the only choice is Voice over Internet Protocol (VoIP) phone system. With VoIP, you can make regular calls via internet connection instead of using the traditional landline. Bear in mind, to get the highest call quality, you as well as your employees should have access to high-speed internet or broadband connection.

Overall cost savings for international calls and long-distance calls is significant compared with any traditional landline or telephone service. Most VoIP service providers now offer free local as well as long-distance calls anywhere in the world and they offer lower rates for international calls too. Thus, VoIP is ideal for companies with clients and employees based all over the country as well as around the world.

VoIP Features and Benefits
As a business phone system, VoIP is definitely a money saving choice for your company. However, there is a fierce competition amongst service providers which makes it difficult to choose. Some service providers are offering cooler features like high-definition video conferencing too.

Noted below are some of the important features you can find in VoIP business phone systems:

  • Local telephone numbers
  • Toll-free number for business
  • Auto attendant feature to help route calls to appropriate persons
  • Call forwarding feature for businesses, home phones or cell phones
  • Dial-by-name phone directory
  • Holiday and special greetings
  • On-hold music
  • Caller ID
  • Call screening
  • Virtual fax
  • Visual voicemail
  • Call recording
  • Call logs
  • Video conferencing
  • Instant messaging
  • Call encryption
  • Integrated messaging

With hosted phone services such as VoIP, you need not hire a person to maintain your business phone system or office phone – your chosen service provider would happily manage all technical and service related problems.

Ansatel Communications is one of the leading business phone system suppliers in Canada. For high quality services, you can rely on Ansatel.